# FiveM Asset Escrow

{% hint style="warning" %}
We acknowledge that resource encryption may not be ideal, so we strive to keep a minimum of 90% of our code open and editable, offering an abundance of exports for your customization needs. 
{% endhint %}

## Account Linking Guide

> Your purchases are associated with your FiveM account, which is, in turn, connected to your FiveM server license key. This means that the FiveM account used for logging into Tebex before the purchase must match the FiveM account used for logging into [Keymaster](https://keymaster.fivem.net/).

<figure><img src="https://2124765416-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWi8k2v7yUXjm0K8CdtiU%2Fuploads%2FD8meGXflAEdkYhPvppj4%2FTebexLogin.PNG?alt=media&#x26;token=7f282cc3-6521-4d84-a970-d87ffc0e5de1" alt=""><figcaption></figcaption></figure>

## Troubleshooting Resource Issues

#### "You lack the required entitlement to use the resource"

> #### <mark style="color:red;">Possible Reasons</mark>
>
> > <mark style="color:red;">**1)**</mark> Your server is currently utilizing a FiveM server license key that isn't associated with the initial purchase, indicating that the resource(s) were acquired using the incorrect FiveM account.
> >
> > > <mark style="color:green;">**Solution:**</mark> Ensure that the license key owner's account corresponds to the account that made the resource purchase. If it's on a different account, you can easily transfer the resource to the correct owner using [Keymaster](https://keymaster.fivem.net/).
>
> > <mark style="color:red;">**2)**</mark> The server has not been rebooted following the purchase.
> >
> > > <mark style="color:green;">**Solution:**</mark> Reboot the server

#### "Couldn't start resource"

> <mark style="color:red;">**1)**</mark> If this issue affects specific players while others remain unaffected, it's likely due to your  server's time being out of sync.
>
> > <mark style="color:green;">**Solution:**</mark> Ensure that in your Windows settings, the time is configured to update automatically. [Video Reference](https://www.youtube.com/watch?v=PjmahVzbMm8)

#### "Error parsing script (Syntax Error)"

> #### <mark style="color:red;">Possible Reasons</mark>
>
> > <mark style="color:red;">**1)**</mark> The server has not been rebooted following the addition of the resource
> >
> > > <mark style="color:green;">**Solution:**</mark> Reboot the server
>
> > <mark style="color:red;">**2)**</mark> Outdated server artifacts
> >
> > > <mark style="color:green;">**Solution:**</mark> Download a more recent server artifacts version for [Windows](https://runtime.fivem.net/artifacts/fivem/build_server_windows/master/) - [Linux](https://runtime.fivem.net/artifacts/fivem/build_proot_linux/master/)&#x20;
>
> > <mark style="color:red;">**3)**</mark> You've made accidental modifications to the encrypted code.
> >
> > > <mark style="color:green;">**Solution:**</mark> Download a fresh version of the resource through [Keymaster](https://keymaster.fivem.net/).
>
> > <mark style="color:red;">**4)**</mark> Files may have become corrupted during the transfer.
> >
> > > <mark style="color:green;">**Solution:**</mark> Ensure the encrypted files have been transferred, ensure `.fxap` file is included, as some FTP programs may omit these files during the transfer process. Opt for [WinSCP](https://winscp.net/eng/download.php) over [FileZilla](https://filezilla-project.org/download.php?platform=win64).


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